GENERAL TERMS AND CONDITIONS
These Terms govern all services provided by One Choice. By signing, scheduling, approving by email, text message, or documented verbal
authorization, or making a payment toward services, the Customer agrees to these Terms and represents they are authorized to approve
services, authorize payment, and bind the property owner or organization.
1. Payments: Payment is due upon completion unless otherwise agreed in writing. Required deposits are non-refundable once materials are
ordered or work begins. If the Customer cancels after materials are purchased, the Customer remains responsible for material costs and
applicable restocking fees. Past due balances accrue interest at 1.5% per month (18% annually), or the maximum rate permitted by Kansas
law. The Customer agrees to pay all collection costs, including reasonable attorney fees and court costs. One Choice may suspend or
refuse future services for non-payment. One Choice reserves all rights and remedies available under Kansas law, including mechanic's lien
rights, for unpaid labor, materials, equipment, and services.
2. Payment Authorization: The Customer authorizes One Choice and its payment processors to securely retain and charge any authorized
payment method provided by the Customer for all amounts lawfully owed, including services, materials, deposits, approved change orders,
recurring subscriptions, membership fees, past due balances, and collection costs. Returned checks, ACH payments, or declined payment
methods are subject to applicable returned payment fees. Declined or returned payments remain the Customer's responsibility, and One
Choice may retry the payment or charge another authorized payment method on file. The Customer is encouraged to contact One Choice
before initiating a chargeback or payment dispute. Fraudulent or unwarranted chargebacks may result in collection activity, suspension of
services, or termination of membership benefits.
3. Memberships: Memberships and membership benefits are subject to the applicable One Choice Membership Terms. If any provision of
the Membership Terms conflicts with these General Terms and Conditions, the Membership Terms govern the membership.
4. Pricing: Pricing is based on visible and reasonably anticipated conditions. Concealed conditions, code deficiencies, inaccessible
equipment, pre-existing deterioration, electrical, plumbing, gas, or structural issues, mold, asbestos, pests, previously modified systems, and
other unforeseen conditions may result in additional work, charges, or scheduling delays. Additional work materially affecting price requires
the Customer’s approval, which may be provided in writing, electronically, or by documented verbal authorization. Engineering fees, utility
charges, and permit or inspection fees are excluded unless specifically included in writing.
5. Safe Access: The Customer must provide safe access to all work areas, including reasonable access to equipment, necessary utilities,
and secured pets. One Choice may suspend or refuse service until safe working conditions exist and is not responsible for delays or
additional costs resulting from unsafe or inaccessible conditions.
6. Service Limitations: Scheduling is subject to weather, technician availability, emergencies, and other operational requirements. One Choice
may decline to repair equipment that is unsafe, obsolete, or unserviceable. If the Customer declines recommended repairs or replacement,
One Choice is not responsible for continued equipment performance, subsequent failures, or resulting damage. Additional service visits may
incur additional charges. One Choice reserves the right to refuse or terminate services or memberships if working conditions are unsafe or
the Customer engages in abusive, threatening, or inappropriate conduct.
7. Rebates: The Customer is responsible for applying for and complying with rebate, tax credit, and incentive requirements. One Choice is
not responsible for administering, approving, or distributing such benefits.
8. Warranties: One Choice does not warrant customer-supplied or third-party equipment. Manufacturer warranties govern all parts, products, equipment, and materials. Warranty coverage may be affected by misuse, failure to maintain equipment, unauthorized alterations or repairs, or failure to satisfy manufacturer registration or maintenance requirements. Labor is warranted by One Choice for ninety (90) days unless otherwise stated on your quote, invoice, Membership Terms, or other written warranty document. One Choice's responsibility is limited to correcting defects in its own workmanship during the applicable labor warranty period. Extended labor warranties and aftermarket warranty programs may be available for purchase and are administered solely by their respective providers.
9. Documentation: The Customer authorizes One Choice to photograph or video equipment, work areas, and conditions before, during, and
after services for documentation, quality assurance, training, warranty administration, and dispute resolution. Identifiable photographs or
videos will not be used for advertising or marketing without separate written consent.
10. Right to Cure: Before hiring another contractor or pursuing legal action for alleged defective work, the Customer agrees to provide One
Choice with a reasonable opportunity to inspect and resolve any condition covered by its warranty or otherwise determined to be One
Choice's responsibility.
11. Dispute Resolution: These Terms are governed by Kansas law. Any dispute arising from these Terms or the services provided shall be
resolved through binding arbitration administered by the American Arbitration Association in the Kansas county where the services were
performed. Each party shall bear its own attorney fees unless otherwise awarded by the arbitrator, and judgment upon the arbitration award
may be entered in any court having jurisdiction.
12. Limitation of Liability: To the fullest extent permitted by law, One Choice is not liable for delays or failures caused by circumstances
beyond its reasonable control, including severe weather, supply chain disruptions, labor shortages, utility interruptions, governmental actions,
or other unforeseen events. One Choice is not liable for indirect, incidental, consequential, special, or punitive damages, and its total liability
for any claim shall not exceed the amount paid for the specific services giving rise to the claim.
13. Entire Agreement & Amendments: These General Terms and Conditions, together with any applicable estimate, quote, invoice,
Membership Terms, and written warranty document, constitute the entire agreement between the parties and supersede all prior discussions
or representations regarding the services provided. Any amendment or modification of these Terms applies only to future services and
transactions and does not affect services previously authorized.
MEMBERSHIP PROGRAM TERMS
By enrolling in a Membership Subscription Program, the Member agrees to these Terms.
1. Membership Plan Selection: The enrollment invoice identifies the selected Membership Program, pricing, covered system(s), included benefits, and any promotional offers and is incorporated into these Terms by reference. Membership pricing covers one complete HVAC system (one heating unit and one cooling unit) unless otherwise stated on the enrollment invoice. Additional systems may be added at the then-current rate. Each covered system maintains its own benefits, loyalty credits, filter credits, and replacement eligibility.
2. Payments: Monthly membership payments are automatically processed on the 15th of each month. Annual memberships are charged annually using the payment method on file or, if paying by cash or check, are due by the annual renewal date (June 30 for spring renewals; December 31 for fall renewals). The Member authorizes One Choice to securely store and charge authorized payment methods provided for membership fees. If payment fails, One Choice may retry the payment or charge another authorized payment method on file.
3. Delinquent Accounts: Memberships unpaid for more than thirty (30) days lapse, at which time all membership benefits, including loyalty and filter credits, are forfeited. At its discretion, One Choice may reinstate a lapsed membership and restore forfeited benefits.
4. Term, Renewal & Cancellation: Membership automatically renews for successive twelve (12)-month terms at the then-current rate unless cancelled before the renewal date. Cancellation prevents renewal of the next membership term only. Benefits continue through the end of the current paid term. All prepaid amounts are non-refundable and no prorated refunds will be issued. Cancellation must be submitted by email to clint@onechoiceac.com and is effective only upon written confirmation.
5. Early Cancellation: Membership discounts and benefits are intended for members who maintain an active subscription. If the membership is cancelled before completion of the initial twelve (12)-month term, One Choice may recover the value of membership discounts, promotional credits, and benefits applied during the current membership term. Charges previously discounted may be recalculated at One Choice's standard rates, and any resulting balance may be charged to an authorized payment method on file.
6. Priority Scheduling: Members receive scheduling priority over non-members. Response times are not guaranteed, and One Choice may prioritize service based on emergencies, health and safety concerns, weather, and operational capacity.
7. Member Discount: Members receive a 10% pre-tax discount on qualifying products and services, including diagnostic fees, repairs, maintenance, filters, labor, parts, materials, refrigerant, accessories, and indoor air quality products. The discount does not apply to memberships, extended warranties, complete HVAC systems, major HVAC components, or purchases using loyalty credits. Discounts cannot be combined with other promotions unless agreed in writing.
8. Loyalty Credits: Members earn loyalty credits for each covered system while the membership remains active and in good standing. Eligible membership plans may include a one-time sign-up bonus. Loyalty credits are tracked separately for each covered system and accumulate up to the applicable plan maximum. Credits cannot be combined, transferred between systems, or shared. Credits may be redeemed only toward qualifying replacement equipment supplied and installed by One Choice. Eligible equipment includes furnaces, air conditioners, heat pumps, evaporator coils, air handlers, mini-split systems, packaged systems, and complete HVAC systems. Credits are promotional, have no cash value, are non-transferable, and may be redeemed only while the membership remains active and in good standing. Credits expire upon membership cancellation, non-renewal, or lapse. At its discretion, One Choice may honor expired credits.
9. System Replacement Bonus: Premium plan members receive an additional 5% discount on the pre-tax price of a complete HVAC system replacement after loyalty credits are applied. This bonus applies only to complete system replacements supplied and installed by One Choice and may not be combined with other promotions or discounts unless approved in writing.
10. Service Fee Waiver: Premium plan members receive two diagnostic/service fee waivers per year for covered systems during normal business hours. After-hours services may incur additional charges.
11. Preventative Maintenance: Eligible plans include up to two (2) preventative maintenance visits per covered system annually (one cooling visit and one heating visit). Members are responsible for scheduling visits during normal business hours, subject to seasonal availability. Unused visits do not roll over. Standard 1-inch filters are included during maintenance visits; specialty filters and humidifier pads may be supplied by the Member or purchased at a discount.
12. Filter Credits: Eligible plans include one annual filter credit per covered system toward a yearly supply of filters purchased from One Choice. Credits have no cash value and are non-transferable. Credits expire upon membership cancellation, non-renewal, or lapse. Unused credits do not roll over.
13. Extended Labor Warranty: Eligible plans include a one (1) year labor warranty on qualifying repairs performed while the membership is active and in good standing. The extended warranty applies only to the specific repair performed and reverts to the standard ninety (90) day labor warranty if the membership is cancelled, non-renewed, or lapses.
14. Reasonable Use: Membership benefits are intended for normal residential HVAC maintenance and repair. Misuse, excessive service requests, or abuse may result in service limitations, additional charges, suspension, or termination.
15. Grandfathered Pricing: Eligible plans receive grandfathered pricing. Future price increases will not exceed thirty percent (30%) above the original enrollment price while the membership remains active and uninterrupted. Changes to plan type, system count, or service address may result in updated pricing based on current rates. Cancelled or lapsed memberships may lose grandfathered pricing.
16. Transferable Membership: Eligible memberships in good standing and accumulated benefits may be transferred to a new homeowner at the same service address with One Choice approval. The new homeowner must accept the terms of the membership and provide a valid payment method.
17. Modifications & Governance: One Choice may modify membership terms, pricing, or benefits upon renewal with notice to Members. Plans may be discontinued or replaced with comparable options. Continued participation after renewal constitutes acceptance of the modified terms. These Terms are governed by the laws of the State of Kansas.
